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Salesforce reportedly in talks to buy AI startup Listen Labs for roughly $2 billion

The customer research firm walked away from a $1.5 billion financing round amid the unfinalized acquisition discussions.

Latest update: Listen Labs walked away from a signed $125 million Series C term sheet valuing it at $1.5 billion amid talks with Salesforce.

The short version

  • Salesforce has discussed purchasing AI customer research startup Listen Labs for approximately $2 billion.[Business Insider]
  • Listen Labs previously agreed to a $125 million Series C term sheet valuing it at $1.5 billion but abandoned that funding deal.[TechCrunch]
  • The acquisition talks remain preliminary and unfinalized, meaning a transaction may not materialize.[Business Insider]

Key facts

  • Salesforce has held talks to acquire AI customer research startup Listen Labs for about $2 billion.[TechCrunch · Business Insider]
  • Listen Labs walked away from a signed term sheet for a $125 million Series C round at a $1.5 billion valuation.[TechCrunch]
  • Listen Labs generates approximately $30 million in annualized revenue.[TechCrunch]
  • The startup was previously valued at $500 million in an earlier funding round.[TechCrunch · Business Insider]

What remains uncertain

  • The acquisition discussions between Salesforce and Listen Labs have not been finalized and could still fall apart.[TechCrunch · Business Insider]

Sources

Outlet counts describe coverage, not independent confirmation. Reports may share a wire service or original source.