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Reform UK proposes £30 tax rebate for long HMRC phone wait times

The party also proposed linking senior HMRC officials' pay to customer service performance and replacing current UK data protection rules.

The short version

  • Reform UK spokesperson Robert Jenrick announced a proposal to give taxpayers a £30 tax credit if they are kept on hold by HMRC for over 30 minutes.
  • The proposed rebate would be capped at two claims per individual per tax year, and the party also suggested tying senior HMRC officials' pay to service targets.
  • Jenrick further pledged to replace GDPR-derived privacy regulations with a lighter-touch regime based on New Zealand's privacy legislation.
  • The Labour Party criticized the proposals as unworkable and warned they would dismantle essential personal data protections.

Key facts

  • Reform UK economy spokesman Robert Jenrick proposed a £30 tax credit for individuals left waiting on the phone with HMRC for more than 30 minutes.[BBC News]
  • The proposed phone delay tax rebate would be capped at two uses per taxpayer per tax year.[BBC News]
  • Reform UK's plan includes linking executive pay at HMRC directly to customer service performance targets.[BBC News]
  • Jenrick pledged to replace GDPR-based data protection regulations with a lighter-touch system modeled on New Zealand privacy law.[BBC News]
  • Labour rejected the proposals, calling them unworkable plans that risk removing critical personal data safeguards.[BBC News]

What remains uncertain

  • HMRC has not yet responded publicly to the tax rebate proposal.[BBC News]

Sources