Technology
Qisutu releases version 1.0.2 of open-source ticketing desk
The stable release introduces a versioned internal addon API, time-tracking features, and expanded email authentication options.
The short version
- Qisutu has reached a stable 1.0.2 release for its open-source, self-hosted service desk software.
- The updated release adds internal API support for third-party modules, OAuth2/XOAUTH2 integration for major email providers, and revisions-secure time tracking.
- Administrators can deploy the Perl- and MariaDB/MySQL-based system using separate web portals for agents and customers.
Key facts
- Qisutu version 1.0.2 is marked as a stable, production-ready release.[Hacker News]
- The platform is built using Perl/CGI, MariaDB or MySQL, Template Toolkit, and a web interface available in eleven languages.[Hacker News]
- Version 1.0.2 introduces the internal addon API 1.0 and a module manager for installing extensions from ZIP files.[Hacker News]
- Email integration supports IMAP, SMTP, and OAuth2/XOAUTH2 authentication for Google Workspace and Microsoft 365.[Hacker News]
- The platform provides separate LDAP and Active Directory profiles for agent and customer authentication.[Hacker News]
- Time-tracking records are designed to be revision-safe, requiring an authorized correction note to void and replace entries.[Hacker News]