Technology
Tesla Robotaxi riders in Texas report routing errors and service disruptions
Multiple Tesla owners and brand advocates detailed service issues including inflated trip duration estimates, dropped rides, and vehicle stalls.
The short version
- Tesla Robotaxi users in Texas reported multiple service failures, including extreme ride duration estimates and missed drop-off locations.
- Riders noted that customer support was unable to modify routes during trips, with some vehicles requiring remote human operators to assist or complete rides.
- Tesla refunded a customer after his social media post describing a 66-minute estimate for a 2.3-mile trip accumulated over 630,000 views.
Key facts
- A self-described Tesla Ambassador reported receiving a 66-minute estimate for a 2.3-mile Robotaxi trip in Texas on August 22, causing him to abandon the ride and take an Uber.[Electrek]
- Tesla's official Robotaxi account issued a refund to the rider after his account of the incident went viral online with over 630,000 views.[Electrek]
- A Dallas-based Tesla owner logged several service failures between August 17 and August 21, including being dropped off three miles from his destination due to late-night service hour limits.[Electrek]
- Reported Robotaxi disruptions included vehicles getting stuck in the road, repeatedly missing drop-off spots, and requiring manual remote driver intervention to complete trips.[Electrek]
What remains uncertain
- The total rate of remote operator interventions across Tesla's Robotaxi rides in Texas has not been publicly specified by the company.[Electrek]